VPN Reviews

TheVPNStore Review (HeroVPN) – Should You Subscribe?

By Paul Liu
Monday, January 20th, 2014

TheVPNStore (also known as HeroVPN) is dedicated to providing privacy, anonymity and security to its customers. Established in 2009, the service was launched in the market by a UK based company. In this detailed TheVPNStore Review, we will explore the features of the service and decide if it is worth the monthly subscription price.

Server Locations and Site Access

TheVPNStore has VPN servers in United States, United Kingdom and Germany. While the choice of server locations is extremely limited, the customers of the company would be able to unblock popular sites like Gmail, Twitter, Facebook, YouTube and Skype from China, Middle East and Latin America as well as access premium streaming services such as Fox, ABC, NBC, Sky, Demand 5, Eurosport, Sport1, Vudu, iTV, Netflix, Arte, CWTV, MLB, BBC iPlayer, Zattoo, NHL, Hulu, Lovefilm, ProSieben, Amazon Prime, HBO Go, Sat.1, Pandora, USA Network, CBS, 4OD, Xfinity and Vox from all over the world. The company also offers a choice of server locations so it is possible to unlock local content from more than one country with one VPN subscription.

VPN Speed and Bandwidth

TheVPNStore offers a choice of both metered and unmetered plans to its customers. Regardless of the plan that you choose, you would be able to stream HD videos, download huge sized files, use VOIP clients and play online games without experiencing any delays since the company does not throttle speed in any way. The company even restricts the number of users per server so that its subscribers can get the best online experience.

Privacy Settings

TheVPNStore offers up to 2048 bit encryption through its VPN plans. The higher level of encryption, which is available only with OpenVPN protocol, is highly suitable for protecting financial transactions and banking activities. For those who want to secure their social accounts and passwords from hacking and snooping attempts at public places like malls, airports, hotels and coffee shops, the service even provides excellent Wi-Fi protection through its VPN plans.

Although the company does not monitor or record online activities of its subscribers, it does record date/time, session duration and bandwidth usage details for troubleshooting and maintenance. These records are purged at regular intervals so your private data remains safe at all times. However, the company would not hesitate to ban accounts of those customers who use the service for illegal activities.

Supported Operating Systems

HeroVPN’s VPN solution is compatible with Linux, Mac OS X, Windows (8, 7, Vista, XP, Mobile), iPod Touch, iPads, iPhones as well as Android devices. The company does not provide its own VPN client which means that the setup must be done manually. However, the company has published setup guidelines for a variety of systems on its official portal so even tech challenged people would have no problem in configuring and using the service.

Customer Support

The company provides customer support primarily through its ticketing system. The email support is available 12×7 throughout the year and the support staff makes it a point to respond to most support queries within a reasonable time.

Pricing Options

TheVPNStore offers a range of plans for the benefit of its customers. The company’s mobile VPN plan with a bandwidth limit of 10 GB is available for £0.99 a month whereas the premium desktop and mobile package with 50 GB bandwidth is available from £2.99 a month. The company even offers customized VPN plans with unlimited bandwidth option so it is possible for individuals and businesses to create a VPN plans as per their needs. The company provides a free trial for mobile users and offers a 14 day conditional money back guarantee so you can test the service without wasting your money. The company even provides refunds for unused portion of a VPN plan which sets it apart from other service providers. However, the company’s website is slightly difficult to navigate (with lots of “Page Not Found” errors) so it could take a while for the customers to locate and subscribe to the correct VPN package.

Final Verdict

Overall, TheVPNStore delivers a reasonable but not exceptional VPN service. While the company has severs at very few locations and its official portal is not the most functional website in the world, it offers higher security with customizable VPN plans. We recommend taking advantage of the money back guarantee and checking if the speed and bandwidth available satisfies your privacy needs. For more information, please visit: www.thevpnstore.com.