VPN Reviews

ItsHidden Review – Is The Service Worth Subscribing?

Sunday, August 11th, 2013

ItsHidden is a VPN provider based in Seychelles. Established in 2009, the privacy service is brought to you Mash & New Limited. In this exhaustive ItsHidden Review, we will take a look at the features offered by the service and determine if it is worth subscribing.

Server Locations and Site Access

ItsHidden has servers in Netherlands, United Kingdom (UK), United States (USA), Germany, France, Switzerland. As far as unlocking GEO-IP restricted sites is concerned, the service is useful only for unlocking Dutch sites like Rara, Deezer, Spotify, RTL, Film1, TVLab, Sport and MTV Netherlands from overseas. In addition, the service allows you to bypass the censorship imposed by many organizations and ISPs (especially in China, Bahrain, Saudi Arabia, UAE, Kuwait and Qatar) and access popular sites like Facebook, Vonage, Skype, Twitter, Google Voice, Gmail and YouTube from behind the firewalls.

VPN Speed and Bandwidth

ItsHidden does not impose restrictions on speed and bandwidth. The company has over 7 Gigabits of Dedicated Bandwidth and maintains a low user to server ratio to deliver optimum speeds. However, a lot of users have complained that the actual speed available through the service is quite low which means that the service is not the best choice for streaming, VOIP and downloading activities.

Privacy Settings

ItsHidden delivers 128 bit encryption through PPTP protocol. Although the PPTP protocol is considered as the least secure VPN protocol, it provides protection from ISP and network surveillance and helps you to protect your browsing habits and personal data. The service also protects your identity, IP address, financial details and social accounts from hackers and sniffing programs when you are using Wi-Fi hotspots at public parks, airports, malls, libraries and coffee shops. The free-to-use public hotspots provide great convenience but they are increasingly being use by criminals to steal data and identity from unsuspecting netizens. The company doesn’t monitor or store users’ browsing habits but they do record connection details for the upkeep of their server network.

Supported Operating Systems

ItsHidden VPN service works with Windows (7, Vista, XP), Mac, Linux, iPhone, iPad and Android based devices. The company doesn’t offer a custom VPN client so you need to setup the service manually. The company offers setup guides for Windows, Mac and Linux based computers but the configuration information for mobile devices is not available on the official site. On a positive note, the company offers full port forwarding without any additional configuration.

Customer Support

The company offers support through an email based system. Many users have complained about the quality of the support so be prepared for high turnaround time and low quality response to queries.

Pricing Options

ItsHidden’s VPN plans are available from $9.99 per month (recurring payment for $9.99, one-time payment for $12.99), $24.99 for three months and $44.99 for six months. The company used to offer an ad supported free trial but as of now the link for the free trial is not available. However, the company provides a 24 hour money back guarantee so you can ask for refund if you are not happy with the service.

Final Verdict

ItsHidden has improved in terms of servers. However, the service is expensive plus there is no real choice of protocols. On top of that, the support is patchy and the company’s official site does not look professional at all. Due to these factors, we recommend staying away from the service as there are far better options available elsewhere at a much lower price. For more information, please visit: www.itshidden.eu.

August 11, 2013

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